Shipping policy
Thank you for shopping at CozyPaws! We're committed to getting your pet's favourite products to you as quickly as possible.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship internationally. Estimated delivery times vary by destination:
- Estonia & Europe: 7–15 business days
- Rest of the world: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & Import Duties International orders may be subject to customs fees and import duties, which are the responsibility of the customer. CozyPaws is not responsible for delays due to customs.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at support@shopcozypaws.shop within 14 days of the expected delivery date and we will make it right.
Thank you for shopping at CozyPaws! We're committed to getting your pet's favourite products to you as quickly as possible.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship internationally. Estimated delivery times vary by destination:
- Estonia & Europe: 7–15 business days
- Rest of the world: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & Import Duties International orders may be subject to customs fees and import duties, which are the responsibility of the customer. CozyPaws is not responsible for delays due to customs.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at support@shopcozypaws.shop within 14 days of the expected delivery date and we will make it right.